TERMS AND CONDITIONS
The following definitions are used in and form part of these terms and conditions of trading. In these
terms and conditions:
"The Supplier" shall mean KUUSI (or trading name The Print & Stitch Company), it's owners and all
persons connected with KUUSI for the purposes of trading.
"Goods" and/or "Services" shall mean garments and other items supplied, whether embroidered,
printed or not, by the supplier, to any third party, and shall include but not be limited to embroidery
and print-only services of items which are the property of any third party.
“The Supplier” and “KUUSI” and “The Print & Stitch Company” are interchangeable.
"The Customer" shall mean any third party to whom goods and services are supplied, have been
supplied or are to be supplied.
"Foreign Language" or "Foreign Languages" shall mean any and all languages which are not UK or US
"Enquiry" or "Enquiries" shall mean any request for information from a third party to the supplier,
whether or not that request results in an order.
"The Order" or “An Order” shall mean confirmed requests for goods and services from a customer,
for which, by placing the order, the customer has agreed to pay in full, within the time or times
specified by the supplier.
“Product” shall mean garments or other items provided by either The Print & Stitch Company or the
customer which are either printed or embroidered, not yet printed or embroidered or not intended
for printing or embroidery.
"Artwork" shall mean any image supplied by any third party to the supplier by physical or electronic
means, from which the supplier is required to produce a stitch file.
"Stitch File" shall mean a computer file produced using embroidery software, containing the
electronic information necessary to produce an embroidery product.
“Delivery” and “Collection” shall mean the time at which the Customer takes possession of Goods or
Services and these words may be interchangeable in these Terms. They need not necessarily be
taken to mean specifically an act in which goods or services are dispatched by post or other courier
nor an act by which a customer visits the supplier’s premises. “In Writing” shall mean any non-verbal
communication written by hand, typewritten onto paper or transmitted by electronic and/or digital
“The Supplier Will/Shall Not Be Liable” shall mean that, to the fullest extent permitted at law the
Supplier will not be liable for damages of any kind. This is a comprehensive limitation of liability that
applies to all damages of any kind, including (without limitation), compensatory, direct, indirect or
consequential damages, loss of data, income or profit, of or damage to property and claims of third
2. Goods and Services
2.1. Supply of decorated goods. The supplier shall, at his absolute discretion, obtain garments and
other textiles which he will machine embroider, print and supply in accordance with orders placed
by customers and clients, subject to the substitution clause in these terms.
2.2. Embroidery and print only services. The supplier shall, at his absolute discretion, supply machine
embroidery and print services to customers and clients who provide their own garments and other
textiles for embroidery.
2.3. Unembroidered or unprinted goods. The supplier shall, at his absolute discretion, obtain and
supply goods without embroidery and in accordance with Orders placed by customers and clients,
subject to the substitution clause in these terms.
2.4. Quality of supplied goods. The supplier endeavours to supply only goods from established and
reputable sources, unless otherwise specified by the customer.
2.5. Customers’ own goods. Customers supply goods for embroidery and print entirely at their own
risk. The Supplier Will Not Be Liable for damages arising out of or in connection with the use of The
Print & Stitch Company.
2.6. Substitution. The Print & Stitch Company does not normally carry stock; items are obtained to
order. All items obtained by the supplier on behalf of the customer are subject to availability. The
supplier reserves the right to substitute garments when those ordered are unavailable. Prices will be
agreed between the supplier and the customer before any substitutions are made.
2.7. Delivery Times. The supplier completes all orders as soon as possible but Customers should
allow up to 14 days for delivery from the date of acceptance of an order by the supplier. Any
likelihood of over running that period will be notified to the customer at the earliest possible time.
2.8. Special Deadlines. The Supplier will endeavour to meet any special deadlines the Customer may
have, but will not accept any deadlines which may prove detrimental to pre-existing customers.
2.9. Samples. The Supplier may agree to provide samples of any or all garments to the customer.
Sample provision is not guaranteed and is entirely at the discretion of the supplier. Should it be
deemed necessary, the supplier retains the right to insist on either deposit payment (as detailed in
section 9.6) or full payment for the samples prior to their order. Where payment for samples is
required, the customer accepts that there will be no refunds or exchanges available for sample
stock. When paid for by the customer, ownership of the sample garments is transferred to the
customer whether they decide to print/embroider them or not.
2.10. Collections. At the point of order, if the supplier has not agreed to deliver the finished product,
a collection date will be agreed. If the customer fails to collect on the agreed collection date, without
prior arrangement, confirmed in writing by the supplier, a storage charge of £5 plus VAT per day will
be applied to be paid on collection.
3. Ownership, Copyright and Acknowledgment of Artwork
3.1. Not withstanding and regardless of artwork, the ownership and copyright of all digitised designs
and artworks provided by the supplier is asserted and remains with KUUSI via The Print & Stitch
3.2. The responsibility for ensuring that copyright and ownership laws are maintained in respect of
all artwork supplied by the customer for inclusion in an order remains with the customer. To the
fullest extent permitted at law the supplier shall not be liable for claims arising from the misuse or
breach of copyright and/or ownership of artwork.
3.3. The customer agrees to allow the supplier to use images of any and all finished products and
embroidery patterns and designs for the purposes of advertising and marketing the supplier's
business. This shall include, but not be limited to publication of such images on the supplier’s
3.4. From time to time, the supplier may wish to exhibit garments and/or other textiles bearing logos
and/or designs owned by a Customer for the purpose of promoting the supplier’s business.
4. Orders and Ordering
4.1. a. The customer may make an order for goods from the supplier by electronic mail, postal or in
person. The supplier will issue a confirmation of order with an appropriate order number. From the
time an order is accepted and an order number issued, the customer is considered to have entered
into a contract with the supplier, which is binding upon both parties. Prior to order acceptance and
confirmation and following production of a stitch image, the customer is always entitled to a free of
charge artwork example but
4.1.b. The customer shall check the confirmation of order and notify the supplier of any errors or
discrepancies at the earliest available opportunity. The supplier will not be liable where the
customer has not, within a reasonable time, notified the supplier of errors or discrepancies in the
4.2. The customer shall supply to the supplier all required artwork in either physical or electronic
form at or before the time of the order.
4.3. Where artwork is supplied by post or other courier either on floppy discs, compact discs, flash
drives, memory sticks or any other electronic or digital storage device, or in physical form, items are
submitted entirely at the customer's own risk. No responsibility can be accepted by the supplier for
loss or damage to such items, however caused. Additionally, the supplier shall not be liable for
damages arising from the loss or damage to any item supplied either by post or other courier or by
4.4. The customer is responsible for ensuring the accuracy of the order. By placing an order for
goods and services the customer shall be deemed to have accepted and agreed to be legally bound
by these terms and conditions.
5. Acceptance of Orders
5.1. The supplier will normally accept orders for goods and services subject to the exclusions listed
later in these terms and conditions.
6.1. The Supplier reserves the right to refuse to accept any order which contains, in the supplier's
a. Pornography of any description, either textual or graphic, even if it would otherwise be
b. Material which is racist, sexist, ageist or inflammatory in any other way.
c. Offensive, defamatory or libellous material.
d. Material of a nature which may encourage, support or promote any illegal or banned
e. Material of a nature which may encourage, support or promote any contraband or any other
illegal or banned substance, item or activity.
f. Material which may encourage, support or promote political change in any area of the world,
other than by the accepted legal processes of that country.
g. Material which may encourage, support or promote civil or military unrest in any area of the
h. Material which may encourage, support or promote cruelty of any nature, either to humans or to
any animal. This list may not be exclusive and the final decision on whether or not to accept artwork
lies solely and absolutely with the supplier. The supplier reserves the right to refuse to accept any
order on any grounds whatsoever without assigning a reason.
7.1. Any and all statements, terms, prices and other information shown in catalogue(s) and price
list(s) and/or merchandising provided by the supplier form part of these terms and conditions unless
otherwise stated. Any part of any catalogue, price list or merchandising supplied by The Print &
Stitch Company may be varied from time to time at the supplier's absolute discretion.
8. Supplementary Terms and Conditions
8.1. Any and all special Terms (including but not exclusively notifications of discounts and temporary
or permanent variations and special terms for specific customers or groups) form part of these terms
and conditions, regardless of whether or not they are included herein. These terms and conditions
may be quoted in whole or in part as part of any supplementary terms and conditions.
9. Prices and Payment
9.1. VAT. All prices are subject to VAT
9.2. Prices. Any and all prices and other information shown in the supplier's catalogue, price list
and/or merchandising form part of these terms and conditions unless otherwise stated. The supplier
reserves the right to vary prices without notice at his absolute discretion. Where a price has been
varied following the issue of a quotation, the supplier will notify the customer as soon as possible.
9.3. Quotations. Validity of quotations is at the supplier’s absolute discretion and may vary from
quote to quote. The validity of any written quote will be shown clearly on that quote. quotations
should not be confused with estimates.
9.4. Estimates. The supplier may offer informal costing estimates from time to time, either verbally
or in writing, but these are not binding upon any party in any way whatsoever.
9.5 Account Customers. KUUSI has two distinct customer groups, “account customers” and “non-
account customers”. Account Customers are defined by the submission of 2 recognised and
accepted forms of personal identification for the customer and/or all owners of the customer’s
business (recognised ID will be at least one form of photo identification such as Passport or Driving
License and 1 proof of address) along with the submission of associated paperwork as required by
the supplier. Account customers will be entitled to pay the balance of an order (subject to a deposit)
on collection or delivery and in some cases, at the absolute discretion of The Print & Stitch Company,
extended credit terms as defined in section 9.7. At the discretion of KUUSI, certain account
customers may be entitled to additional benefits such as, but not limited to discounts, competitions
and prizes, hospitality events and additional promotion.
9.6 Deposits. With the exception of payment with order, all orders will be subject to a 50% deposit,
payable at the point of order. No stitch files, garment orders or printing or embroidery work will be
completed without payment of a deposit, unless under special circumstances, agreed in writing and
entirely at the discretion of the supplier.
9.7. Payment Terms. Payment terms for non-account customers are strictly payment with order. At
their absolute discretion, for account customers, the supplier can offer payment on delivery,
payment on collection or 21 Days’ credit. The supplier will specify terms at the point into which a
contract is entered.
9.8. Credit Terms. Credit terms are offered to customers at the supplier’s absolute discretion but will
exclusively be limited to business customers who have submitted the necessary personal
identification and accompanying paperwork to be considered an account customer. The period of
credit will vary from payment on collection/delivery to, in some cases, extended credit, never
exceeding 28 days from the point of invoice submission.
9.9. Overdue Accounts. KUUSI reserves the reserves the right to charge statutory interest as defined
by law of 8% plus Bank of England base rate of interest on the gross invoice value per month on
overdue invoices, commencing on the 22nd day following the invoice date plus an administration fee
of £25+VAT for each new invoice created. KUUSI will seek debt recovery by any legitimate and lawful
means including, but not limited to, claims in the County Court and/or the employment of a licensed
debt recovery agency.
9.10. Dishonoured Cheques. The Print & Stitch Company reserves the right to charge a minimum
administration fee of £25+VAT for dishonoured cheques. This is the minimum charge and may vary,
depending upon costs incurred by KUUSI in recovering the debt.
9.11. Discounts. The supplier may, from time to time and at their absolute discretion, offer discounts
based upon order quantity or for any other reason which the supplier may assign. Discounts are not
a right of the customer and may be withdrawn at any time. Discounts are not negotiable. Initial
setup and carriage charges are not included in discounts.
9.12. Trade Prices. The supplier may, at their absolute discretion, offer trade prices to business
customers for whom they are undertaking sub-contract work, but are not available to other business
customers who are end-users or consumers of the supplier’s products. These prices are negotiable
at the time that sub-contract work is accepted and will normally be agreed in writing with the
business customer before work is undertaken. Trade prices are subject to periodic review and re-
negotiation. Trade prices offered to one business customer may not necessarily be the same as
those offered to another.
9.13. Methods of Payment. The following methods of payment are accepted by KUUSI on behalf of
The Print & Stitch Company. Payment is accepted in UK Sterling only.
a. Personal Cheque – Accepted only when made payable to KUUSI and when fully supported by a
current, valid guarantee card which guarantees the entire amount on the cheque. For Non-account
customers, the customer accepts that no stitch files, garment orders or printing or embroidery work
will commence until the cheque has cleared in the KUUSI bank account. An admin charge of £25
+VAT applies to personal cheques.
b. Company-Type Cheques. Cheques from legitimate businesses and unincorporated organisations,
made payable to KUUSI, are accepted by arrangement. An admin charge of £25 +VAT applies to
c. BACS Payments are accepted into the supplier’s business account, details of which will be notified
to the customer on request. Customers should allow 4-5 working days for BACS payments to reach
the supplier’s account.
d. Credit and Debit Cards – The Supplier accepts all major credit and debit cards.
e. Cash – when presented in person. Cash payments may be subject to security checks and KUUSI
reserves the right to insist on a non-cash payment where the circumstances, checks or value
determine it necessary.
10. Carriage (Shipping and Handling)
10.1. Charges. Carriage is normally charged according to weight and volumetric weight as designated
by the carrier, unless otherwise arranged. The supplier reserves the right to add reasonable charges
to cover the cost of packaging and the time taken to arrange shipment.
10.2. Method. Goods will normally be shipped via the most cost-effective route. Carriers may
include, but not be limited to the Royal Mail or any other courier service. The supplier may also
deliver goods personally by prior arrangement, for which a carriage charge will normally be levied.
10.3 Insurance and Claims. Goods will not normally be insured in transit below the value of £45
unless the customer specifically requests it. Costs of insurance, recorded delivery or registered post
must be requested and borne by the customer. The supplier shall not be liable for claims arising
from loss or damage to properly packaged goods in transit.
10.4 Overseas Shipping. Goods under the value of £50 that are shipped outside the U.K are sent at
the customers own risk. Insurance can be provided for an extra charge of £8.00 per parcel.
11. Returns. Please refer to the Warranties and Liabilities clause of these Terms and Conditions.
12. Foundation of Contract and Specifications.
12.1. No contract will subsist between the supplier and customer for the sale of any goods unless
and until the supplier accepts the order by e-mail, telephone, letter or other means.
12.2. Whilst the supplier makes every effort to ensure that any and all goods descriptions and
illustrations supplied by them are accurate and current, the supplier is dependent upon the
requirements of each individual customer. Completed goods may therefore differ slightly from
12.3. The supplier cannot guarantee product availability. Should goods ordered be temporarily
unavailable the customer shall be notified of the delay in delivery and given the option to cancel the
order or substitute the product. If the customer does not cancel the order, the customer shall be
deemed to have accepted the new delivery date.
12.4. By placing an order for goods and/or services from the supplier, the Customer acknowledges
that he, she or they have read fully and understood these terms and conditions and is entering into a
contract based upon these terms and conditions by which he, she or they agree to be legally bound.
13. Warranties and Liability.
13.1 If you are a consumer, you may have a legal right to cancel a Contract under the Consumer
Protection (Distance Selling) Regulations 2000. Advice about your legal right to cancel the Contract
under those regulations is available from your local Citizens' Advice Bureau or Trading Standards
office, however, this cancellation right does not apply in the case of:
(a) any made-to-measure, personalised or custom-made products;
(b) newspapers, periodicals or magazines;
(c) perishable goods, such as food, drink or fresh flowers;
(d) software, DVDs or CDs which have a security seal which you have opened or unsealed. You may
cancel a Contract before the products have been decorated.
13.2. The guarantee is not relevant and does not exist where the customer has supplied their own
garment(s) or other Substrate(s).
13.3. The supplier will not be liable for damages arising out of or in connection with the use of The
Print & Stitch Company.
13.4. Sizing information provided by garment manufacturers is beyond the control of The Print &
Stitch Company and The Print & Stitch Company shall not be liable for the fitting of garments which
are supplied correctly and in accordance with the sizes specified by the Customer in their order. The
Print & Stitch Company can only sizing advice either as determined by their suppliers or on anecdotal
evidence based on prior knowledge of certain garments.
13.5. The customer accepts that due to the printing process they may see a shade difference
between products of the same colour.
13.6. The customer accepts that due to production tolerances we cannot guarantee exact design
positioning or replication of each design
13.7. Print and thread colours are not guaranteed to match customers supplied artwork. Always
order a pre-production sample if in doubt.
13.8. For the avoidance of doubt, where goods are sold under a consumer transaction the statutory
rights of the customer are not affected by these Terms and Conditions. To return a product you must
request an RMA (Return Merchandise Authorisation) number. To obtain an RMA number email us at
email@example.com and be sure to let us know the invoice number and date of purchase.
Tell us what you would like to return and why you want to return it. The RMA number, once
received, must be written in a conspicuous place on the outside and the inside of the return parcel.
The Print & Stitch Company (returns) 4 Railway Cottages, Kimberley, Nottingham, NG16 2NN
All shipping charges for returning products to us must be paid by the returnee. Send using a service
that requires a signature on arrival, we will not be held responsible for returns that do not arrive at
What can be returned
• Embroidered or printed clothing can only be returned if the embroidery or print is defective or has
been done incorrectly.
• All returns must be in their original packaging, items must be unworn, unwashed and in their
What cannot be returned
• Garments that have been embroidered or printed.
• Garments with sizing or colour issues. If you are unsure of your size then please order blank
• Products over 30 days old.
• There is no cash alternative for returned items. We will repair or replace the items like for like.
• There is no option to change the product, colour or size
14.1. If any provision of these terms and conditions is declared by any judicial or any other
competent authority to be void, voidable, illegal or otherwise unenforceable or indications to that
effect are received by either party from any competent authority then that provision shall be limited
or eliminated to the minimum extent necessary so these terms and conditions shall otherwise
remain in full force and effect and enforceable.
14.2. These terms and conditions supersede any prior agreement between the parties whether
written or oral under such prior agreements.
14.3. These terms and conditions shall be governed by and construed in accordance with the laws of
England and the English Courts shall have non-exclusive jurisdiction to decide any dispute
concerning these terms and conditions or the subject matter of these terms and conditions.
14.4. No waiver by the supplier of any breach of these terms and conditions by the customer shall be
considered as a waiver of any subsequent breach of the same or any other provisions.
14.5. The acceptance and fulfilment of orders are on the basis that the customer has read,
understood and accepted all these terms and conditions.